Spambuster Help

Help centre

How can we help?

The answers we give most, written so you can sort it yourself in a few minutes. And when you'd rather ask, a person who works on Spambuster reads every message.

Setup

Is my store protected?

Type your store’s address and find out in seconds, then watch it check a real message.

Check my store →
Setup

Turn on Spambuster in your theme

The one switch every store needs, shown step by step. About a minute.

Read the answer →
Forms

Form not working?

How to tell in a few seconds whether it’s Spambuster, and what to do either way.

Read the answer →
Forms

What your customers see

Every message Spambuster can show a customer, what it means, and what to do.

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Your log

Reading your Event Log

What each column means, and how to find a customer who says they were stopped.

Read the answer →
Spam

Still getting spam?

What we can and can’t see, the checks that fix most of it, and what helps with chat and email.

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Your data

Privacy, cancelling and your data

How to cancel, what we delete and when, and how to ask us to delete the rest.

Read the answer →
Real support

A small team, and a real reply.

Spambuster is made by a small team at JOLA in Australia. When you write, the person who answers works on the app, and signs the reply with their own name.

Email contact@jola.com.au